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Listing/Selling
Feel free to reach out to us with any questions or concerns.
See our FAQ's below as well.
A. First you must set up an Magnolia Pearl Trade account with a verified email address & physical mailing address; the next step is to set up a PayPal account, or sign into your already-existing PayPal account (all payments on Magnolia Pearl Trade are processed through PayPal). After this, simply list your items through our user-friendly process. Upload a few photos, provide a description and your offering is live! For more in-depth information about listing, see below.
What should I include in my listing?
FOR CLOTHING ITEMS:
What should I include in my listing?
FOR CLOTHING ITEMS:
Photos: Provide at least 5-6 photos of each garment listed. The more the better, especially when highlighting various idiosyncrasies of the garment, spots of wear, stains, etc. Photos must be clear and in focus, without heavy post-editing techniques or filters, special effects or collages.
- It is vital that Sellers adhere to the directives listed in our Community Guidelines regarding permissions, photographic content and tone, etc. You are permitted to employ Magnolia Pearl’s professionally-shot images of your garment (from the Magnolia Pearl website, if available) for reference, but are required to post at least two photos (front & back) of the actual physical item for sale in real time.
- The first two images of your listing should be of the item’s front and back, respectively. The garment should be well-lit, and laid flat for the purpose of capturing as much of the physical piece as you can. These two initial images will be automatically formatted with a white background to adhere to a cohesive aesthetic for the site, as well as minimize risk of fraud. Beyond these two primary photos, the white background is an optional feature.
Description: We love hearing when you purchased or received your garment, what wonderful places you may have worn it, what beautiful works you’ve created while wearing it, etc. Please, however, be precise and respectful—in plain language, list thoroughly all details of the item including but not limited to:
- Color: With such variation among devices, it can be difficult to capture a certain hue. Please try to describe the color of your garment as accurately as you possibly can, with comparisons to everyday objects.
- Measurements: Magnolia Pearl is generally cut to a “One Size Fits Most” metric. Customers of Magnolia Pearl typically consult with their personal Sales Representative regarding size & fit before purchase; Magnolia Pearl Trade does not not offer such services. The responsibility is solely upon the Seller to disclose all measurements of the garment as precisely as possible to avoid any misunderstanding. There are various online tutorials explaining the best way to articulate measurements of clothing laying flat.
- Condition: Condition is a whole different game when it comes to Authentic Magnolia Pearl. Those who know Magnolia Pearl understand that Magnolia Pearl pieces embody a worn quality when purchased brand-new. The nuances and idiosyncrasies of hand-applied techniques such as weathering, fading and patching; the intentional application of paint and stains; the employment of deliberate rips, tears and raw hems; the individual quality of hand-mending, embroidery and appliqué—all of these touches are part of Magnolia Pearl’s aesthetic and message. From production, no two Magnolia Pearl garments are 100% identical. That said, the structural integrity of Magnolia Pearl garments is of the highest quality. When considering the condition of YOUR pre-loved Magnolia Pearl piece for sale, please do your due diligence in parsing out which peculiarities are inherent to the original garment, and which are the result of wear.
When creating a listing, each Seller is asked to state the condition of the piece being sold in popular shorthand for resale items. These options are listed in a drop-down menu and are as follows: - NWT = New With Tags Brand new, never worn, with original Magnolia Pearl tags still affixed
- NWOT = New Without Tags Same condition as above, but without original Magnolia Pearl tags affixed
- EUC = Excellent Used Condition Worn once or twice, little to no evidence of wear
- GUC = Good Used Condition Item demonstrates minimal wear; may have pilling, pulls, loose stitches, small stains or holes, (which should be disclosed and displayed in detail) but still in good, functioning condition
- VUC = Very Used Condition Item obviously worn multiple times; has various spots of wear and possibly in need of small repairs (which should be disclosed and displayed in detail) but clean and functional
Please include any idiosyncrasies of the garment in photo and description. Please be thorough in your investigation of your garment, noting any pilling, missing buttons or snaps, loose seams, tears, stuck zippers, stretching, fraying straps, etc. While small stains are fine, all garments for sale must be clean, laundered (unless never worn), free from smoke or other harsh aromas or fragrances, free of deodorant markings or pet hair, and with no unhygienic stains such as body fluids, etc.
FOR SHOES:
Photos: Provide at least 5-6 photos of each pair of shoes listed. As with garments, we encourage images that highlight the shoes’ idiosyncrasies and spots of wear, especially regarding the soles and insoles. Photos must be clear and in focus, without heavy post-editing techniques or filters, special effects or collages. You are permitted to employ Magnolia Pearl’s professionally shot images of your shoes (if available) for reference, but are required to post at least two photos of the actual shoes for sale in real time; Sellers, as well, must adhere to the directives listed in our Community Guidelines regarding permissions, photographic content and tone, etc. The first two images of a shoe listing should be of the pair from the front and from behind as the shoes sit flat upon even ground, capturing as much of the shoes as you can in each shot. These two initial images will be automatically formatted with a white background to adhere to a cohesive aesthetic for the site, as well as minimize risk of fraud. Beyond these two primary photos, Sellers should include images highlighting the shoes’ soles, insoles, laces (if necessary), any beadwork or embroidery, etc. Please also include a clear photograph of the Magnolia Pearl imprint or label upon the shoes.
A. You can change your password at any time.
- From your logged in account, go to your "My Account" area.
- From the left hand menu, select "Account > Password."
- Enter your current password.
- Choose your new password.
- Save your changes by clicking the [Change Password] button.
A. If you are not receiving expected site emails, please check the following:
- Check your junk mail folder or spam filter for the missing emails.
- Make sure that your email address, in your account settings, is entered correctly.
- Verify that your email client, such as Outlook, is not in “offline” mode.
- If you use a POP3 connection to retrieve your email, please verify that the emails were not downloaded to a different computer.
- If you are still not receiving our emails, please contact us.
You can change your email address by editing your account details within your “My Account” area.
A. Every user must select a username for their account. The username can only contain letters, numbers, underscores, and hyphens. We recommend replacing all [spaces] with either an underscore or hyphen.
- Incorrect: MY Username
- Correct: MY-Username
- Correct: MY_Username
- Or, it says that the username selected is already in use.
- Usernames are unique. Two users cannot share the same username. If you get a notice during registration that your username is already in use, you will need to select a different username.
A. If you get a notice that your email address is already in use when creating an account, it means that you have already created an account with us at some point. If you do not remember your login information, please enter your email address into the forgotten password form and you will be able to reset your password and log in to your account.
Buyer
Feel free to reach out to us with any questions or concerns.
See our FAQ's below as well.
A. Send yourself a password reset via email.
- From the sign in page select the Forgot password? link or click here.
- Enter your email address associated with your account and click the [Submit] button.
- Check your email inbox. If the email does not arrive in your inbox be sure to check your junk mail folder or spam filter.
- Click the reset link in that email.
- Choose a new password.
- Test.
A. You can change your password at any time.
- From your logged in account, go to your "My Account" area.
- From the left hand menu, select "Account > Password."
- Enter your current password.
- Choose your new password.
- Save your changes by clicking the [Change Password] button.
A. If you are not receiving expected site emails, please check the following:
- Check your junk mail folder or spam filter for the missing emails.
- Make sure that your email address, in your account settings, is entered correctly.
- Verify that your email client, such as Outlook, is not in “offline” mode.
- If you use a POP3 connection to retrieve your email, please verify that the emails were not downloaded to a different computer.
- If you are still not receiving our emails, please contact us.
You can change your email address by editing your account details within your “My Account” area.
A. Every user must select a username for their account. The username can only contain letters, numbers, underscores, and hyphens. We recommend replacing all [spaces] with either an underscore or hyphen.
- Incorrect: MY Username
- Correct: MY-Username
- Correct: MY_Username
- Or, it says that the username selected is already in use.
- Usernames are unique. Two users cannot share the same username. If you get a notice during registration that your username is already in use, you will need to select a different username.
A. If you get a notice that your email address is already in use when creating an account, it means that you have already created an account with us at some point. If you do not remember your login information, please enter your email address into the forgotten password form and you will be able to reset your password and log in to your account.
Auctions/Buy Now
Feel free to reach out to us with any questions or concerns.
See our FAQ's below as well.
A. Send yourself a password reset via email.
- From the sign in page select the Forgot password? link or click here.
- Enter your email address associated with your account and click the [Submit] button.
- Check your email inbox. If the email does not arrive in your inbox be sure to check your junk mail folder or spam filter.
- Click the reset link in that email.
- Choose a new password.
- Test.
A. You can change your password at any time.
- From your logged in account, go to your "My Account" area.
- From the left hand menu, select "Account > Password."
- Enter your current password.
- Choose your new password.
- Save your changes by clicking the [Change Password] button.
A. If you are not receiving expected site emails, please check the following:
- Check your junk mail folder or spam filter for the missing emails.
- Make sure that your email address, in your account settings, is entered correctly.
- Verify that your email client, such as Outlook, is not in “offline” mode.
- If you use a POP3 connection to retrieve your email, please verify that the emails were not downloaded to a different computer.
- If you are still not receiving our emails, please contact us.
You can change your email address by editing your account details within your “My Account” area.
A. Every user must select a username for their account. The username can only contain letters, numbers, underscores, and hyphens. We recommend replacing all [spaces] with either an underscore or hyphen.
- Incorrect: MY Username
- Correct: MY-Username
- Correct: MY_Username
- Or, it says that the username selected is already in use.
- Usernames are unique. Two users cannot share the same username. If you get a notice during registration that your username is already in use, you will need to select a different username.
A. If you get a notice that your email address is already in use when creating an account, it means that you have already created an account with us at some point. If you do not remember your login information, please enter your email address into the forgotten password form and you will be able to reset your password and log in to your account.
Shipping
Feel free to reach out to us with any questions or concerns.
See our FAQ's below as well.
Packages must not contain anything other than the purchased item as listed and relevant packing material to protect the item. Anything beyond this will be grounds for investigation and/or the intervention of law enforcement.
Once the Bidder has won an auction & successfully submitted payment/shipping information, the Seller is expected to ship the item purchased within 5 days, (though it is advisable to send it in 2-3 days). Magnolia Pearl Trade will send automated messages to the Seller gently reminding the Seller to meet its shipping commitment until the fifth day after the Seller’s item’s auction was won. Though shipping services are automated, it is advisable for the Seller to stay in touch with the Buyer throughout the shipping process, appropriately communicating any delays, discrepancies, etc. It is also advisable for the Seller to photograph the package before shipping (sealed and labeled) in case the article arrives damaged.
UPS is the preferred carrier of Magnolia Pearl Trade; we have a long-standing relationship with UPS and thus have established a low-cost, reliable and efficient service for shipping and receiving in concert with them. All shipping processes conducted through UPS are automated with Magnolia Pearl Trade. Using any other shipping company (at this time), or making delivery arrangements outside of the Magnolia Pearl Trade platform is discouraged and you should contact Magnolia Pearl Trade Admin for additional assistance.
With Magnolia Pearl Trade’s UPS Ground Option:
- All shipping labels, tracking information and more are navigable and integrated through the Magnolia Pearl Trade platform.
- Automatic shipping insurance is enabled by default (at a rate of $0.99 per $100) & added onto invoice.
- Magnolia Pearl Trade is able to participate with shipping status, etc.
When you sell an item on Magnolia Pearl Trade, you are automatically sent an email from Magnolia Pearl Trade to the account provided when you signed up including instructions as well as a PDF of your UPS shipping label. If you don’t have access to a printer, you will need to coordinate with your local UPS location to print your label at their store. We recommend using high-quality boxes/padded envelopes to ship your items, taped up soundly, in order to avoid possible issues once shipped. Again, it is advisable for the Seller to photograph the package before shipping (sealed and labeled) in case the article arrives damaged.
The shipping price suggested at time of sale is calculated based on an estimate of an individual item weighing 1 lb. 8 oz. & sent with the most basic shipping option (UPS Ground) and automatically calculated shipping insurance through Shipsurance ($0.99 per $100). The actual dimensional weight of the item onced packaged and ready to ship may be slightly more or less than this estimate, in which case the cost of shipping will be adjusted accordingly and charged to the Buyer/paid to the Seller when item is received by the Buyer (as described/without issue). Any discrepancy between estimated shipping price and actual shipping price should be minimal and should be communicated to the Buyer by the Seller; if what you are being charged for shipping varies excessively from the estimate, please contact us.
“Insurance”, for the purpose of defining what is offered through Magnolia Pearl Trade, is coverage provided by Shipsurance. The automated Shipping Insurance calculated with your Magnolia Pearl Trade shipments are covered by Shipsurance, not UPS (whose “declared value” coverage is limited). Shipsurance is an independent, specific shipping insurance company that works with large parcel shipment companies and provides excellent coverage and customer service at a discounted rate. The cost of basic insurance is automatically calculated before a Buyer is charged for the item at a rate of $0.99 per $100. If a Seller request expedited shipping, the Seller is responsible for facilitating this through UPS directly and communicating with Buyer on price, estimated delivery, etc.
Though it’s unlikely any email from Magnolia Pearl Trade would be diverted to your spam or junk folders once you’ve reached the point of successfully selling an item, please check those folders first to make sure. If you still cannot find an email from us with your shipping label, please contact us ASAP so that we can help you expedite the process. As always, we ask that Sellers please stay in contact with their Buyers throughout the shipping process and communicate any snags that might cause a delay.
Once your item is scanned into UPS’s system using the shipping label provided, both Buyer and Seller will receive an email with a link for tracking. Tracking services and delivery are under the auspices of UPS. Please report any issues (i.e., if your order has been marked as “Delivered” but never arrived) with tracking to these companies directly and communicate them with the Buyer/Seller.
If a Seller does not ship an item within the allotted 5 days from the Buyer winning an auction/buying outright, Magnolia Pearl Trade Admin will be notified, and we will reach out to the Seller personally to ascertain what the issue may be. We encourage Sellers to communicate with Buyers at all points of the shipping process, especially if they anticipate a problem getting the item sent within that 5-day window.
Buyers have the option to cancel their order on the 6th day after winning an auction if the item has not been shipped yet. You need only contact Magnolia Pearl Trade to inform us, and we will work to address the issue.
If 20 days have passed since the sale and neither Seller nor Buyer have communicated with Magnolia Pearl Trade, funds will not be released to the Seller and Buyer will be refunded in full.
Buyers have the option to cancel their order on the 6th day after winning an auction if the item has not been shipped yet. You need only contact Magnolia Pearl Trade to inform us, and we will work to address the issue.
If 20 days have passed since the sale and neither Seller nor Buyer have communicated with Magnolia Pearl Trade, funds will not be released to the Seller and Buyer will be refunded in full.
Magnolia Pearl Trade is not responsible for shipping issues that may arise once. The Seller must fulfills its obligation and correctly packages, labels and ships the sold item as instructed. Once the item is in UPS’s system, UPS is responsible for the parcel up to an automatically applied $100 declared value; insurance provided through Shipsurance (calculated at time of Sale and based on price of article sold) covers any damage incurred throughout the shipping process, regardless of who is at fault. We encourage Sellers to photograph the sealed package before sending in order to verify they have packed and closed the container sufficiently.
Yes, in order to provide protection for all, the minimum shipping insurance calculated through Shipsurance is automatically integrated into all purchases through Magnolia Pearl Trade. Shipsurance’s rates are incredibly reasonable and significantly lower than those of other providers; the cost incurred to provide coverage is minimal and protects your purchase. Currently, the rate of basic insurance through Shipsurance is calculated as $0.99 per $100.
While Magnolia Pearl Trade Admin and the Seller can depend upon UPS’s automated information regarding delivery, the Buyer nonetheless MUST confirm approval of their purchase within three (3) days after delivery. (Buyer will be sent an automated message from Magnolia Pearl Trade from which to do so.) This is to ensure that the Buyer is satisfied with their product and finds it to be an Authentic Magnolia Pearl piece that matches the description in the listing. If the Buyer does not confirm approval of purchase within three (3) days, the order will be accepted automatically on the Buyer’s behalf and the funds will be released to the Seller.
If the Seller has completed their obligations to send your item and it has been scanned into UPS’s system and still has not arrived, please report this to Magnolia Pearl Trade. We will work with you to open a case with UPS/Shipsurance and navigate the process but you are ultimately responsible to follow all claims processes.
The actual weight of the package as scanned into the system of the chosen carrier may be more or less than the estimated 1lb, 8oz weight as presented in checkout. If an item weighs over this amount, the price will be adjusted through UPS when scanned into their system and the Seller will be charged for the discrepancy.
General/Account
Feel free to reach out to us with any questions or concerns.
See our FAQ's below as well.
While the name of our site makes use of the term “Trade”, Magnolia Pearl Trade does not endorse any exchange of goods outside of the Magnolia Pearl Trade platform. Magnolia Pearl Trade is intended as a site for the auctioning of pre-loved, Authentic Magnolia Pearl pieces, plain and simple. Transactions that occur outside of the Magnolia Pearl Trade Platform are prohibited and Magnolia Pearl Trade cannot accept any liability or guarantee any such transaction.
If you are approached by another user to conduct business outside of the Magnolia Pearl Trade Platform and its affiliated payment/shipping providers or are asked to share your personal information such as email/phone number, etc., please do not share such information and contact us immediately.
If you are approached by another user to conduct business outside of the Magnolia Pearl Trade Platform and its affiliated payment/shipping providers or are asked to share your personal information such as email/phone number, etc., please do not share such information and contact us immediately.
Establishing an account with Magnolia Pearl Trade is simple. All you need to begin is a valid email address and a valid mailing address (Magnolia Pearl Trade will not ship to PO Boxes). Follow the simple steps outlined here [link to “Listing & Selling” section of FAQ], and you’re all set! Please remember at this time Bidders and Sellers must be located in the United States.
Magnolia Pearl Trade Platform users are allowed one Magnolia Pearl Trade account at a time, unless given explicit written permission to do so by Magnolia Pearl Trade, LLC. Multiple accounts with the same person/entity, shipping/billing address or other identical information will be immediately flagged and, restricted until the issue is resolved or banned from the Magnolia Pearl Trade Platform at our discretion.
If you need to make changes to your shipping details, or would like to amend your profile, simply click on the [Insert Icon?] button at the top right-hand of your screen, scroll down to “My Account Home”, then select “Account” from the list at the left-hand side of your screen, then “Details.” A page will appear with straightforward options to update your personal information. If you need to update payment information, you will need to do so through PayPal.
No, Magnolia Pearl Trade is easily navigable and viewable to anyone with an internet connection. If you would like to bid on or list an item, you must set up an account with Magnolia Pearl Trade and PayPal.
It is not necessary to be a Seller on Magnolia Pearl Trade in order to be a Bidder. All that’s required is the standard payment and shipping information (which is 100% encrypted and protected through PayPal and our affiliated shipping providers) that you would provide with traditional online purchases (as mentioned, Magnolia Pearl Trade does not ship to PO Boxes; a physical mailing address is necessary).
Yes! It is entirely free to sign up for an Magnolia Pearl Trade account. The only nominal fees associated with Magnolia Pearl Trade are applied once an item sells and/or when a Seller may choose to relist an item. Click here [link to Listing & Selling section] to learn more about selling and re-listing fees.
Currently, bidding & selling on Magnolia Pearl Trade is only available to those living in the United States of America. (who provide a mailing address in the USA) and its territories, including US military bases. There are safeguards in place that alert us if a Uuser is attempting to circumvent this geographic restriction. In time, we hope to expand the reach of Magnolia Pearl Trade so that Authentic Magnolia Pearl Collectors worldwide may interact.
It is possible your account has been flagged or suspended, but first, please try troubleshooting possible issues with your username/password. If those avenues don’t result in your being able to log into your account, and your account has been flagged, you will have been sent an email from Magnolia Pearl Trade stating the reason for investigation/suspension. Please consult your junk and spam folders if you do not see an email from us in the email account associated with your Magnolia Pearl Trade account; if you still see no correspondence from us, please contact us and we will work together on the issue.
If you have forgotten your password, you may send yourself a password reset via email. From the Sign-In page, select the “Forgot Password?” link or click here. Enter the email address associated with the account and click the “Submit” button. An email will be sent to you with a reset link to choose a new password.
If you know your prior password and simply want to change it for personal or security reasons, simply go to “My Account Home”, click on “Account” in the drop-down menu to the left, then click on “Password”. You will be prompted to enter your old password and confirm your new password. An email will be sent to you confirming your new password.
It is possible that correspondence from Magnolia Pearl Trade is being diverted to your junk mail or spam folder. In this case, please add Magnolia Pearl Trade to your list of trusted accounts. If you feel as though you are still missing emails from us, please contact us.
If you would like to change the email address associated with your Magnolia Pearl Trade account, simply go to “My Account Home”, click on “Account” in the drop-down menu to the left of the screen, then click “Details”. Enter your new email address, then hit “Save”. An email confirming this new address will be sent to you from Magnolia Pearl Trade.
Every user must select a unique username for their account. The username can only contain letters, numbers, underscores, and hyphens - no spaces. Two users cannot share the same username. If you receive a notice during registration that the username you have selected is already in use, it is possible someone else has already selected it. In this case, you will need to choose another username.
If you get a notice that your email address is already in use when creating an account, it means that you have already created an account with us at some point. If you do not remember your login information, please enter your email address into the forgotten password form and you will be able to reset your password and log in to your account.
Communication
Feel free to reach out to us with any questions or concerns.
See our FAQ's below as well.
We encourage open and honest communication between Bidders and Sellers on Magnolia Pearl Trade regarding details of an item for sale, shipping and other pertinent matters related to a transaction through the Magnolia Pearl Trade Platform. Magnolia Pearl Traders may communicate by clicking “Contact Seller” beneath the Seller’s star-rating on an active listing, and/or post a question to the Q&A section at the bottom of each listing. Communication in the Q&A Section is public, whereas communication occurring through the “Contact Seller” option is private. That said, all correspondence between Bidders and Sellers on Magnolia Pearl Trade is filtered through various safeguards to ensure an overall level of decorum and appropriate information sharing. Sharing of personal information, spamming, phishing, soliciting and abusive language is never tolerated on Magnolia Pearl Trade; maintaining a level of professionalism and kindness in all communication is of the utmost priority.
If we find any communication between Bidders and Sellers to be in violation of our Community Guidelines, we will halt communication and, pending an investigation, discontinue the offender’s account.
If we find any communication between Bidders and Sellers to be in violation of our Community Guidelines, we will halt communication and, pending an investigation, discontinue the offender’s account.
If you see a listing that is clearly not an Authentic Magnolia Pearl product or whose depiction is outside of our Community Guidelines, please report the listing. You may do this by clicking on the small red flag at the top right of each listing that says “Report”, and entering your concern. If another user on Magnolia Pearl Trade is harassing you in any way (continuing to contact you after you’ve asked them to stop, etc.) we ask that you contact us immediately.
Please report any items you believe to be counterfeit Magnolia Pearl that may have not been viewed by Magnolia Pearl Trade.
All reported listings alert Magnolia Pearl Trade Admin, and we take reported offenses from other users very seriously. We will investigate each report and contact the interested parties, separately, via email. Any items that go against our Community Guidelines will be removed from Magnolia Pearl Trade and the Seller will be contacted and may be removed at Magnolia Pearl Trade’s discretion. Magnolia Pearl Trade treats all reports regarding a User as a confidential matter.
Please contact Magnolia Pearl Trade should you feel it necessary to block a user through Customer Service.
All correspondence on Magnolia Pearl Trade is run through a filter for data and information that may go against community standards, public policy, and data privacy concerns. If something you wrote alerted one of these filters, your question may have been flagged and not posted.
The 5-star system on Magnolia Pearl Trade works similarly to other rating systems you might be familiar with. We encourage Bidders and Sellers to be honest and sincere in rating their peers on Magnolia Pearl Trade as this helps maintain a level of trustworthiness and community protection. Please uphold a tone of professionalism in your feedback, keeping in mind your comments are public. If you feel as though your rating has been compromised by another user in a manner unrelated to your performance on Magnolia Pearl Trade, please feel free to contact us with your concerns, and we will work with you to regarding your rating and/or investigate ungrounded negative reviews.
Reporting an item occurs while the item is still listed for auction on Magnolia Pearl Trade; opening a dispute would happen once a Buyer receives an item that doesn’t match what was listed.
Returns
Feel free to reach out to us with any questions or concerns.
See our FAQ's below as well.
Shipped orders cannot be canceled. Orders placed through an offer are FINAL SALE (unless a damage/authenticity claim is applicable, etc.) and cannot be canceled.
All sales on Magnolia Pearl Trade are FINAL SALE. If the item is just not in your style or does not fit you, we unfortunately cannot accept a return. You can always re-list the item.
The only cases in which a full refund for the item is possible are:
In these cases, you have 3 calendar days after delivery to report any issues with your item(s) directly to Magnolia Pearl Trade, with supporting photos/documentation. If a return request is not submitted within the 3-day window from delivery, we will assume everything is satisfactory and release payment to the Seller. Once we release payment, all sales are final, and no refunds will be available.
The only cases in which a full refund for the item is possible are:
- If item is never shipped (see above under “Shipping”)
- If item is lost in shipping (see above under “Shipping”)
- If item arrives damaged (see above under “Shipping”)
- If item does not match listing description in an immediately obvious manner or is severely altered
- If item is a fraudulent/imitation Magnolia Pearl piece
In these cases, you have 3 calendar days after delivery to report any issues with your item(s) directly to Magnolia Pearl Trade, with supporting photos/documentation. If a return request is not submitted within the 3-day window from delivery, we will assume everything is satisfactory and release payment to the Seller. Once we release payment, all sales are final, and no refunds will be available.
The length of time to review a case varies depending on the proof we have on hand, as well as the Buyer and Seller cooperation/response time. A return request based on damage or fraud/imitation typically takes our team 3-5 business days to process or longer depending on the type of claim. It is important to remember that all determinations of authenticity made by Magnolia Pearl Trade are final.
Once a case has been submitted, Magnolia Pearl Trade works with both parties to facilitate the return. Seller will be notified of the Buyer’s return request via an email from Magnolia Pearl Trade Admin and given the opportunity to either accept or reject the request.
If the Seller accepts the return request: a return label is emailed to the Buyer, with shipping costs charged to Seller. The Buyer is responsible for packaging and shipping the return (using the provided label) through their UPS store. Once the Seller receives the return, the Buyer is refunded back the cost of the item (winning bid total), taxes and shipping costs (insurance is non-refundable). The Buyer must ship the return back within 10 days from the day the return label is sent to them via email. If the approved return is not shipped back by the 10th day after the return label is sent, the return request is automatically voided, and all funds are released to the Seller.
If the Seller rejects/denies the return request: a case is opened by Magnolia Pearl Trade Admin, and Magnolia Pearl Trade Admin assumes the role of mediator.
Both parties must provide clear evidence of their claim. Magnolia Pearl Trade Admin will compare this evidence against what was presented in the original listing. The evidence we typically request includes, but is not limited, to:
If Magnolia Pearl Trade determines that the item in question was indeed misrepresented, we will initiate the return process, regardless of the Seller’s rejection. The Buyer will be sent a return label (shipping costs paid by Magnolia Pearl Trade) and then must package the item and take it to their UPS store. Item must be shipped within 10 days of receipt of the return label, or the return/refund will not be processed. The item will be shipped back to Magnolia Pearl Trade Admin, and the Buyer will be refunded all payment incurred in the process (winning bid total, taxes and shipping costs - insurance is non-refundable) once we receive the return.
The above conditions apply ONLY if all transactions occurred within the Magnolia Pearl Trade platform; arrangements between Buyer and Seller not made through the site are not covered by any guarantees from Magnolia Pearl Trade.
Packages must not contain anything other than the purchased item as listed and relevant packing material to protect the item. Anything beyond this will be grounds for investigation and/or the intervention of law enforcement.
Once a case has been submitted, Magnolia Pearl Trade works with both parties to facilitate the return. Seller will be notified of the Buyer’s return request via an email from Magnolia Pearl Trade Admin and given the opportunity to either accept or reject the request.
If the Seller accepts the return request: a return label is emailed to the Buyer, with shipping costs charged to Seller. The Buyer is responsible for packaging and shipping the return (using the provided label) through their UPS store. Once the Seller receives the return, the Buyer is refunded back the cost of the item (winning bid total), taxes and shipping costs (insurance is non-refundable). The Buyer must ship the return back within 10 days from the day the return label is sent to them via email. If the approved return is not shipped back by the 10th day after the return label is sent, the return request is automatically voided, and all funds are released to the Seller.
If the Seller rejects/denies the return request: a case is opened by Magnolia Pearl Trade Admin, and Magnolia Pearl Trade Admin assumes the role of mediator.
Both parties must provide clear evidence of their claim. Magnolia Pearl Trade Admin will compare this evidence against what was presented in the original listing. The evidence we typically request includes, but is not limited, to:
- Damage Claim: Clear, crisp photos of the item and item issues in bright or natural lighting, as well as a thorough description of how the received item(s) are damaged.
- Color of item is misrepresented: Clear photos in natural lighting are the best way to showcase the true color of an item.
- Authenticity claim: Include photos showing tags/labels and details such as stitching, etc.
- Condition/extent of alteration of item is misrepresented: Provide photos and a thorough description of what you feel has been misrepresented.
- Wrong item received: Clear image of the item received as well as images of all shipping labels and packagin
If Magnolia Pearl Trade determines that the item in question was indeed misrepresented, we will initiate the return process, regardless of the Seller’s rejection. The Buyer will be sent a return label (shipping costs paid by Magnolia Pearl Trade) and then must package the item and take it to their UPS store. Item must be shipped within 10 days of receipt of the return label, or the return/refund will not be processed. The item will be shipped back to Magnolia Pearl Trade Admin, and the Buyer will be refunded all payment incurred in the process (winning bid total, taxes and shipping costs - insurance is non-refundable) once we receive the return.
The above conditions apply ONLY if all transactions occurred within the Magnolia Pearl Trade platform; arrangements between Buyer and Seller not made through the site are not covered by any guarantees from Magnolia Pearl Trade.
Packages must not contain anything other than the purchased item as listed and relevant packing material to protect the item. Anything beyond this will be grounds for investigation and/or the intervention of law enforcement.
Magnolia Pearl Trade fully investigates claims to the furthest extent of our capabilities, It is our goal that all involved on the Magnolia Pearl Trade platform have a positive experience on this site. As always, Buyers and Sellers are encouraged to reach out to us at any time in the process if they suspect a problem.
Once a Seller rejects/denies a Buyer’s return request for any reason, an investigation is made into the claims of both Buyer and Seller. If it is found that the Seller did not misrepresent their item(s) in listing or is otherwise deemed not at fault for the stated reason for return (if their rejection/denial of the return is deemed legitimate), there are no penalties and the Seller is free to continue listing items as usual.
If Magnolia Pearl Trade Admin determines that the Seller’s rejection/denial of the proposed return is without merit (and the Buyer is granted their return request), he Seller will receive a warning via email stating that an additional infraction will result in account suspension unless Magnolia Pearl Trade determines the infraction is such that Seller must be immediately suspended from the Magnolia Pearl Trade Platform. If another (second) return request is rejected/denied by the Seller and, upon investigation by Magnolia Pearl Trade Admin, found to be ungrounded (granting the Buyer their return), the Seller’s account will be suspended, and their username is restricted from use on Magnolia Pearl Trade. All of the Seller’s active listings/auctions will be ended and all bids are voided/no longer accepted.
If Magnolia Pearl Trade Admin determines that the Seller’s rejection/denial of the proposed return is without merit (and the Buyer is granted their return request), he Seller will receive a warning via email stating that an additional infraction will result in account suspension unless Magnolia Pearl Trade determines the infraction is such that Seller must be immediately suspended from the Magnolia Pearl Trade Platform. If another (second) return request is rejected/denied by the Seller and, upon investigation by Magnolia Pearl Trade Admin, found to be ungrounded (granting the Buyer their return), the Seller’s account will be suspended, and their username is restricted from use on Magnolia Pearl Trade. All of the Seller’s active listings/auctions will be ended and all bids are voided/no longer accepted.
In the case of contentious returns, Magnolia Pearl Trade Admin will assume the role of mediator though, at this time, there is no system in place that automatically disables the chat function between users when a return is initiated for any reason on Magnolia Pearl Trade. If a dispute has been opened/a Seller rejects a return, we STRONGLY recommend communicating issues through Magnolia Pearl Trade Admin ONLY throughout the resolution process. All chats are visible to Magnolia Pearl Trade Admin; in the case of a user reporting another user on the grounds of abuse/harassment, we will investigate such charges to the best of our ability.
We advise Sellers to be as descriptive and detailed as possible when creating listings. We encourage Bidders to closely review the listing photos, descriptions and item condition and if you have further questions, communicate clearly with the Seller via the Q & A section of the listing. Sellers, please be prompt and thorough with your response. Please review our FAQ Section on Communication between Buyers and Sellers, as well as our Community Guidelines to review the parameters of polite and professional communication through Magnolia Pearl Trade.
Authenticity & Standards
Feel free to reach out to us with any questions or concerns.
See our FAQ's below as well.
All listings are reviewed by trained members of the Magnolia Pearl Trade team against an exhaustive index of Magnolia Pearl pieces for authenticity. In the unlikely event that a fraudulent item evades our detection, or the received item is misrepresented, we ask you to contact Magnolia Pearl Trade immediately.
If you receive an item you believe is not Authentic Magnolia Pearl, you must contact us within 3 calendar days to open a case. Payment to the Seller will be suspended until Authentication ServicesMagnolia Pearl Trade hasve done their due diligenceperformed its investigation. If the piece in question is determined to be inauthentic, payment to the Seller will be canceled, Buyer will receive a refund and the Seller’s account will be suspended until further review. If the Buyer fails to make a no claim is madeclaim within 3 days of delivery, payment will be automatically released to the Seller. Once payment has been released, all sales are final, and no refunds will be provided.
If you receive an item you believe is not Authentic Magnolia Pearl, you must contact us within 3 calendar days to open a case. Payment to the Seller will be suspended until Authentication ServicesMagnolia Pearl Trade hasve done their due diligenceperformed its investigation. If the piece in question is determined to be inauthentic, payment to the Seller will be canceled, Buyer will receive a refund and the Seller’s account will be suspended until further review. If the Buyer fails to make a no claim is madeclaim within 3 days of delivery, payment will be automatically released to the Seller. Once payment has been released, all sales are final, and no refunds will be provided.
All sales on Magnolia Pearl Trade are FINAL SALE. If the item is just not in your style or does not fit you, we unfortunately cannot accept a return. You can always re-list the item.
The only cases in which a full refund for the item is possible are:
In these cases, you have 3 calendar days after delivery to report any issues with your item(s) directly to Magnolia Pearl Trade, with supporting photos/documentation. If a return request is not submitted within the 3-day window from delivery, we will assume everything is satisfactory and release payment to the Seller. Once we release payment, all sales are final, and no refunds will be available.
The only cases in which a full refund for the item is possible are:
- If item is never shipped (see above under “Shipping”)
- If item is lost in shipping (see above under “Shipping”)
- If item arrives damaged (see above under “Shipping”)
- If item does not match listing description in an immediately obvious manner or is severely altered
- If item is a fraudulent/imitation Magnolia Pearl piece
In these cases, you have 3 calendar days after delivery to report any issues with your item(s) directly to Magnolia Pearl Trade, with supporting photos/documentation. If a return request is not submitted within the 3-day window from delivery, we will assume everything is satisfactory and release payment to the Seller. Once we release payment, all sales are final, and no refunds will be available.
The length of time to review a case varies depending on the proof we have on hand, as well as the Buyer and Seller cooperation/response time. A return request based on damage or fraud/imitation typically takes our team 3-5 business days to process or longer depending on the type of claim. It is important to remember that all determinations of authenticity made by Magnolia Pearl Trade are final.
Once a case has been submitted, Magnolia Pearl Trade works with both parties to facilitate the return. Seller will be notified of the Buyer’s return request via an email from Magnolia Pearl Trade Admin and given the opportunity to either accept or reject the request.
If the Seller accepts the return request: a return label is emailed to the Buyer, with shipping costs charged to Seller. The Buyer is responsible for packaging and shipping the return (using the provided label) through their UPS store. Once the Seller receives the return, the Buyer is refunded back the cost of the item (winning bid total), taxes and shipping costs (insurance is non-refundable). The Buyer must ship the return back within 10 days from the day the return label is sent to them via email. If the approved return is not shipped back by the 10th day after the return label is sent, the return request is automatically voided, and all funds are released to the Seller.
If the Seller rejects/denies the return request: a case is opened by Magnolia Pearl Trade Admin, and Magnolia Pearl Trade Admin assumes the role of mediator.
Both parties must provide clear evidence of their claim. Magnolia Pearl Trade Admin will compare this evidence against what was presented in the original listing. The evidence we typically request includes, but is not limited, to:
If Magnolia Pearl Trade determines that the item in question was indeed misrepresented, we will initiate the return process, regardless of the Seller’s rejection. The Buyer will be sent a return label (shipping costs paid by Magnolia Pearl Trade) and then must package the item and take it to their UPS store. Item must be shipped within 10 days of receipt of the return label, or the return/refund will not be processed. The item will be shipped back to Magnolia Pearl Trade Admin, and the Buyer will be refunded all payment incurred in the process (winning bid total, taxes and shipping costs - insurance is non-refundable) once we receive the return.
The above conditions apply ONLY if all transactions occurred within the Magnolia Pearl Trade platform; arrangements between Buyer and Seller not made through the site are not covered by any guarantees from Magnolia Pearl Trade.
Packages must not contain anything other than the purchased item as listed and relevant packing material to protect the item. Anything beyond this will be grounds for investigation and/or the intervention of law enforcement.
Once a case has been submitted, Magnolia Pearl Trade works with both parties to facilitate the return. Seller will be notified of the Buyer’s return request via an email from Magnolia Pearl Trade Admin and given the opportunity to either accept or reject the request.
If the Seller accepts the return request: a return label is emailed to the Buyer, with shipping costs charged to Seller. The Buyer is responsible for packaging and shipping the return (using the provided label) through their UPS store. Once the Seller receives the return, the Buyer is refunded back the cost of the item (winning bid total), taxes and shipping costs (insurance is non-refundable). The Buyer must ship the return back within 10 days from the day the return label is sent to them via email. If the approved return is not shipped back by the 10th day after the return label is sent, the return request is automatically voided, and all funds are released to the Seller.
If the Seller rejects/denies the return request: a case is opened by Magnolia Pearl Trade Admin, and Magnolia Pearl Trade Admin assumes the role of mediator.
Both parties must provide clear evidence of their claim. Magnolia Pearl Trade Admin will compare this evidence against what was presented in the original listing. The evidence we typically request includes, but is not limited, to:
- Damage Claim: Clear, crisp photos of the item and item issues in bright or natural lighting, as well as a thorough description of how the received item(s) are damaged.
- Color of item is misrepresented: Clear photos in natural lighting are the best way to showcase the true color of an item.
- Authenticity claim: Include photos showing tags/labels and details such as stitching, etc.
- Condition/extent of alteration of item is misrepresented: Provide photos and a thorough description of what you feel has been misrepresented.
- Wrong item received: Clear image of the item received as well as images of all shipping labels and packagin
If Magnolia Pearl Trade determines that the item in question was indeed misrepresented, we will initiate the return process, regardless of the Seller’s rejection. The Buyer will be sent a return label (shipping costs paid by Magnolia Pearl Trade) and then must package the item and take it to their UPS store. Item must be shipped within 10 days of receipt of the return label, or the return/refund will not be processed. The item will be shipped back to Magnolia Pearl Trade Admin, and the Buyer will be refunded all payment incurred in the process (winning bid total, taxes and shipping costs - insurance is non-refundable) once we receive the return.
The above conditions apply ONLY if all transactions occurred within the Magnolia Pearl Trade platform; arrangements between Buyer and Seller not made through the site are not covered by any guarantees from Magnolia Pearl Trade.
Packages must not contain anything other than the purchased item as listed and relevant packing material to protect the item. Anything beyond this will be grounds for investigation and/or the intervention of law enforcement.
Magnolia Pearl Trade fully investigates claims to the furthest extent of our capabilities, It is our goal that all involved on the Magnolia Pearl Trade platform have a positive experience on this site. As always, Buyers and Sellers are encouraged to reach out to us at any time in the process if they suspect a problem.
Once a Seller rejects/denies a Buyer’s return request for any reason, an investigation is made into the claims of both Buyer and Seller. If it is found that the Seller did not misrepresent their item(s) in listing or is otherwise deemed not at fault for the stated reason for return (if their rejection/denial of the return is deemed legitimate), there are no penalties and the Seller is free to continue listing items as usual.
If Magnolia Pearl Trade Admin determines that the Seller’s rejection/denial of the proposed return is without merit (and the Buyer is granted their return request), he Seller will receive a warning via email stating that an additional infraction will result in account suspension unless Magnolia Pearl Trade determines the infraction is such that Seller must be immediately suspended from the Magnolia Pearl Trade Platform. If another (second) return request is rejected/denied by the Seller and, upon investigation by Magnolia Pearl Trade Admin, found to be ungrounded (granting the Buyer their return), the Seller’s account will be suspended, and their username is restricted from use on Magnolia Pearl Trade. All of the Seller’s active listings/auctions will be ended and all bids are voided/no longer accepted.
If Magnolia Pearl Trade Admin determines that the Seller’s rejection/denial of the proposed return is without merit (and the Buyer is granted their return request), he Seller will receive a warning via email stating that an additional infraction will result in account suspension unless Magnolia Pearl Trade determines the infraction is such that Seller must be immediately suspended from the Magnolia Pearl Trade Platform. If another (second) return request is rejected/denied by the Seller and, upon investigation by Magnolia Pearl Trade Admin, found to be ungrounded (granting the Buyer their return), the Seller’s account will be suspended, and their username is restricted from use on Magnolia Pearl Trade. All of the Seller’s active listings/auctions will be ended and all bids are voided/no longer accepted.
In the case of contentious returns, Magnolia Pearl Trade Admin will assume the role of mediator though, at this time, there is no system in place that automatically disables the chat function between users when a return is initiated for any reason on Magnolia Pearl Trade. If a dispute has been opened/a Seller rejects a return, we STRONGLY recommend communicating issues through Magnolia Pearl Trade Admin ONLY throughout the resolution process. All chats are visible to Magnolia Pearl Trade Admin; in the case of a user reporting another user on the grounds of abuse/harassment, we will investigate such charges to the best of our ability.
We advise Sellers to be as descriptive and detailed as possible when creating listings. We encourage Bidders to closely review the listing photos, descriptions and item condition and if you have further questions, communicate clearly with the Seller via the Q & A section of the listing. Sellers, please be prompt and thorough with your response. Please review our FAQ Section on Communication between Buyers and Sellers, as well as our Community Guidelines to review the parameters of polite and professional communication through Magnolia Pearl Trade.
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